Refund and cancellation policy
How to request a review when training cannot proceed or your circumstances change.
Last updated 23 August 2026Refund and transfer terms can differ by programme, delivery stage and sponsoring agreement. The signed quotation, invoice or organisational contract takes precedence where it contains specific terms.
Before training starts
Ask the centre or sponsoring organisation that arranged the enrolment to review a cancellation or transfer request. The applicable course quotation, invoice or organisational agreement determines any approved refund or transfer.
After delivery has started
Eligibility depends on the programme, materials already supplied, sessions already delivered, vendor examination bookings and the agreement under which you enrolled. Submit the request in writing with your learner number and payment reference.
How approved refunds are paid
Where an organisation paid for the learner, an approved refund is returned to that organisation. Individual payments are returned only through the payment channel and account details validated by the finance team.
Uploading payment evidence does not itself create a refund entitlement. The audit status only records whether that payment was verified.